Last Updated: 28.01.2024.

Delivery Information:

Shipping Destinations:
We currently offer shipping to EU countries, Norway and Switzerland. For specific shipping inquiries or to inquire about international shipping to a location not listed, please contact our customer support.

Processing Time:
Orders are typically processed and dispatched within 2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods:
We offer several shipping options, including standard and expedited shipping. Shipping costs and estimated delivery times will be calculated at checkout.

Shipping Costs:
Shipping costs are based on the weight of your order and the destination. The total shipping cost will be calculated and displayed at checkout.

Returns & Exchanges:

Return Eligibility:
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item within 14 days of receiving your order. To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as received.

Return Process:
To initiate a return, please contact our customer support at info@eli.pet with your order number and details about the product you would like to return. Our customer support team will provide you with further instructions. Return costs, except in cases where the product is damaged or sent by mistake, are covered by the buyer.

Refund Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Exchanges:
If you need to exchange an item, please contact our customer support. Exchanges are subject to product availability.

Damaged or Defective Items:

In the rare event that your order arrives damaged or defective, please contact our customer support immediately. We will arrange for a replacement or refund as needed.

Contact Information:

If you have any questions about our Delivery & Returns Policy, please contact us at:

  • Email: info@eli.pet
  • Phone: +371 29 845 759

Thank you for shopping with Eli Pet Products!